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Mark

Shipping & Delivery


Where do you ship to?

We ship Saturdays from Luxembourg and offer delivery worldwide, included in all prices.
All shipments are sent via untracked and uninsured postal service. If you wish to add tracking and/or insurance please select here and add to your cart:



Import charges or additional taxes are at your own charge; all items are shipped with an invoice of purchased items.

How much does shipping cost?
We offer worldwide flatrate shipping options and we ship with Post Luxembourg. For all tracking please refer to trackandtrace.lu

Standard Shipping (excl. tracking and insurance) 0€
This is a not insured, low-cost shipping option where we do not provide a tracking code. We inform you once products shipped, will however not provide refunds in case of lost or damaged goods upon delivery. Shipping usually takes 2-5 business days in the EU. You might have to allow up to 30 days. Please allow additional time for shipments outside the EU.

Tracked Shipping (including tracking and insurance) +2€
This is a non-insured shipping option where we do provide a tracking code. We inform you once products shipped, and will provide a tracking code. Shipping usually takes 2-5 business days in the EU. You might have to allow up to 30 days. Please allow additional time for shipments outside the EU.

Premium Shipping (including tracking and insurance) +12€
This is an insured shipping option where we do provide a tracking code. We inform you once products shipped, and will provide a tracking code.In case of lost or damaged goods, please contact us at info@cooperativeanonyme.com. Shipping usually takes 2-5 business days in the EU. You might have to allow up to 30 days. Please allow additional time for shipments outside the EU.


Can I exchange an item?
If you’d like to exchange an item for a different size, please return the item within the 14 day period after order to us (see How can I return an item?) and place a new order for a different size. In order to avoid ordering a wrong size, please refere to size guides provided on the items’ product page.
Unique or custom made items can never be exchanged or returned.


How can I return an item?
If you wish to return an item, please:
1. Send us an email with your order number to info@cooperativeanonyme.com within 14 days of your purchase.
2. Fill in the return form provided by us and send back to us within 14 days of your purchase.
3. Return the items via courrier to:

Cooperative anonyme
c/o Shkupolli
8 rue de Cessange
L-1320 Luxembourg
Luxembourg

We recommend you use a tracked and insured shipping option. We do not refund shipping and return shipping fees, nor can we guarantee for returns lost or damaged in shipping.
Please make sure to return items in original condition, meaning: no stains, not washed, not ironed, with original labels attached. No signs of usage or damages. In case of items returned damaged, we might refuse refund.
Please note that unique or custom made items can never be returned or refunded.
4. Once received, items returned will be refunded within 14 days to original payment method. We do not refund shipping or return shipping.